4 May 2022

As we approach our fifth month of living with the COVID-19 strain Omicron in the community, we wanted to update you on our protocols and processes in place to ensure the safest possible environment at our L5 campus, including how we are managing COVID-19 positive cases on campus.

Whilst Omicron has been quite mild among our vaccinated teens and young adults in NSW, presenting as a sore throat with cold symptoms for a few days, we maintain our vigilance to reduce risks of infection wherever possible, and aim to keep campus as safe as possible.

Keep Vigilant and Updated with Your Vaccinations
UNSW Global sees hundreds of staff and students passing through our campus each week, so we are pleased to see the COVID-19 positive case numbers on campus are relatively low. We believe this is directly related to people continuing to take responsibility by wearing masks, using hand sanitiser, and monitoring their personal health. Thank you to everyone in the community who continues to demonstrate vigilance.

UNSW Health Service located on UNSW main campus is now offering Flu vaccinations ahead of the winter season. We strongly encourage everyone to get their flu vaccine in addition to their COVID-19 vaccine and booster – they are free and highly effective:
BOOK YOUR VACCINATION HERE

What happens when UNSW Global receives a COVID-19 positive alert?
Some of you may have already received our Positive Case Alert Emails, which advise staff and students when a positive case is identified, and the room/s in which that person occupied for extended periods of time. If you receive this notification, we ask that you remain calm, continue attending classes on campus, and just be aware of your personal health. Do a RAT test or PCR test if you feel a change in your health status.  

Our policy, like all schools and education institutions in NSW is to continue learning with limited disruptions. If a student or staff member does test positive, our Student Support team will connect with that person to provide necessary support. For all other students and staff, we expect you to attend classes on campus, unless you have symptoms, and then you should stay home and study online. Always reach out to your teachers for any online material support.

Deep Cleaning and Sanitising of All Areas on Campus
UNSW Estate Management employs fulltime cleaners who attend campus from 6am – 6pm, six days per week and routinely sanitise all occupied classrooms, shared learning spaces and public spaces including lounges, common rooms and bathrooms. In addition, every classroom and shared space is equipped with sanitiser, sprays and wipes for students and staff to use as they need.

Air Quality and Ventilation
The air conditioning system at UNSW Global L5 campus is designed to pump a minimum of 20 thousand litres of fresh air into the building per second; this meets and exceeds the World Health Organisation’s recommendation for 10 litres per person per second. Since 2020, outside air flow rates have been adjusted for maximum outside fresh air intake and the system’s operating hours extended to 6am – 6pm weekdays, reflecting international and evidence-based best practice.

Do you need to speak with someone for support?
Our Student Support team are a highly professional and caring team of advisers who will listen and guide you in any personal or academic issues you face. You can call and ask to speak with an adviser directly on +61 (2) 8936 2222 or send them a confidential email here: [email protected]

Do you have additional questions?
Our Student Services team are available to answer any questions you have.
You can call our team on +61 (2) 8936 2222 or email: [email protected]

Alternatively, please contact me at [email protected] and I will personally respond to you. 


Take care,
Louise Knowles
Head of Student Experience

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