Systems access & troubleshooting

Issue with Moodle, Publish, Zoom or Student Portal?

Contact: IT Helpdesk

Please include:

  1. Your Full name
  2. Your G-ID
  3. Screenshot of the issue

Accessing UNSW platforms

Contact: UNSW IT

Please include:

  1. Your full name
  2. Your Z-ID
  3. Screenshot of the issue

General and orientation enquiries

Contact:

Email enquiries
Phone: +61 2 8936 2222
(Monday – Friday, 9:30am – 5:00pm AEST)

Please include:

  1. Your full name
  2. Your Z-ID

Accommodation

Contact: Email accommodation

Under 18 students

Contact: Email under18

Current Students

  • Adjusting to life at UNSW Global (home sickness, cultural, social and academic adjustment)
  • General study skills
  • Personal and family issues
  • Financial difficulties
  • Enrolment changes while studying
  • Understanding UNSW Global policies and procedures
  • Support if you are experiencing distress
  • Advice about services available and where to get help
  • Requesting education adjustments if you need additional support for your studies

Contact: Student Support – request an appointment through Moodle or email Student.Support

Please include:

  1. Your full name
  2. Your G-ID